Artificial intelligence

Currently, less than 8% of the American population has been vaccinated against COVID-19, according to the Centers for Disease Control and Prevention.

A valued accountant is a holistic business advisor to clients, solving human problems that technology simply cannot — and will never be able to — solve on its own.

Robotic process automation has been spreading across accounting and finance departments, according to an IMA report.

2020 is testing the profession’s resiliency like nothing has before, and accountants are losing sleep, skipping vacations, and working longer hours to adapt to the challenges COVID-19 has brought.

While they are not dramatically opposed, Jelena McWilliams and Brian Brooks have articulated their own ideas on postal banking and the use of artificial intelligence in lending.

The success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.

Artificial intelligence and machine learning are some examples of technology available now to help combat money launderers profiting from the pandemic.

For advisers and their clients, the crisis has ushered in a new era for mental health, caregiving and telemedicine platforms

As lenders scale up on their remote capabilities in response to the pandemic, the software companies that service them see exponential growth.

Firms that create virtual assistants for financial institutions are training their bots to answer questions about the pandemic and relieve phone lines from a barrage of customer calls.

The program is designed to stop the spread of misinformation, answering basic questions about vaccines and testing.

Mortgage technology efforts have historically been behind the curve, but some recent responses to the coronavirus highlight instances where it rises to the occasion.

While the global coronavirus outbreak may be grounding corporate travel to a near standstill, leading travel companies and fintechs are continuing to hone AI-based payments platforms to reduce the problem of corporate travel fraud.

Accounting firms across the nation are knee-deep in tax season, but now, they are also knee-deep in a crisis no one could have predicted.

Technology can help protect employees’ health as well as safeguard business interests from virus-related impact and loss.

Appraisals are viewed as a choke point in the mortgage process. As the ranks of appraisers dwindle and technology advances, a new, AI-driven approach may not be far off.

While important work lies ahead for the New Year, smart IT execs need to look beyond what technology will need to deliver in the next decade.

Accountants and CPAs need to take the lead in getting ahead of the coming wave of change, says Kimberly Ellison-Taylor.