The pandemic has prompted several bankers to conduct credit reviews more often.
Washington Trust Bancorp in Westerly, R.I., and Allegiance Bancshares in Houston say they have developed procedures to continuously assess the financial health of their commercial credits, while Israel Discount Bank of New York is scouring its loan book for early warning signs.
More frequent loan reviews can uncover blind spots created by loan deferrals and government stimulus programs, industry observers said. It can also help lenders address potential issues faster.
Those efforts also give lending officers an opportunity to talk with borrowers.
“The key is contact with the customer,” Steve Retzloff, Allegiance’s CEO, said during a virtual roundtable hosted recently by PrecisionLender. “You actually talk to them. … We try to get the pulse of each one by having that conversation.”
While that approach makes sense, most banks continue to evaluate the status of credits during an annual review or as renewals near, said Gita Tolleson, a senior vice president at PrecisionLender. Nearly half of the ratings changes for loans up for renewal in October were made within three months of maturity.
“Banks are not getting out ahead of these rating actions as fast as they should,” Tolleson said during a presentation.
“People are still generally waiting around until the last minute,” she added. “We’re not seeing measurable improvement in terms of the lead time. It may be easier said than done. Going through an entire credit review may be a little bit daunting.”
Washington Trust has begun a monthly review process, said James Hagerty, the $5.8 billion-asset company’s chief credit officer. Loan officers discuss the status of individual loans, assigning red, yellow and green designations for each credit.
The process can flag problematic loans that might have been missed until too late under the traditional rating system.
“We change the color depending on events,” Hagerty said during the virtual roundtable. “If events occur to precipitate a downgrade, that happens within that month.”
More than six industry events have been cancelled or put on hold in five days, with more likely to follow.
The central bank is trying to get ahead of possible funding disruptions caused by the coronavirus. Policymakers want to avert a repeat of September, when short-term borrowing costs spiked amid imbalances in supply and demand for cash.
Prices for major term loans issued by operators such as Marriott International, Hilton Worldwide and Caesars Entertainment have fallen in recent weeks as investors grow worried about the impact of the COVID-19 outbreak on global tourist and business travel.
The $6 billion-asset Allegiance created a rubric in the third quarter to assess more than 90% of its loan portfolio. The process requires the company’s roughly 120 lenders to ask borrowers to complete a 12-question survey that covers topics such as revenue trends, cash on hand and contingency planning.
“We created a [system] to determine whether to downgrade the credit,” Retzloff said.
Allegiance's lenders can opt to hold off on a downgrade even in the face of concerns, but they have to get a senior officer to sign off on the decision.
“We’re still perfecting” the process, Retzloff said.
Another way to gauge the health of loans is to scrutinize borrowers' behavior. Banks are tracking actions such as large, sudden draws on credit lines or deposit accounts — viewing abrupt liquidity needs as a potential sign of distress.
The $10.7 billion-asset IDB Bank has been looking for red flags since March. It has created a scorecard to measure usage rates and transactional behavior, among other things, said Jason Goldberg, head of sales in the commercial bank.
“Anything to get lenders in front of the clients” is helpful, Goldberg said during the PrecisionLender discussion. “We’ve also been a little bit aggressive in terms of the downgrades.”
