The social media platform is making it easier for employees to engage with their organization and with each other.
Now perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.
Business owners are changing banks at three times normal levels, a trend researchers attribute to their difficulty in obtaining emergency loans. If the forgiveness stage of the Paycheck Protection Program proves arduous, that rate could climb much higher.
Digital banking has ramped up during the coronavirus lockdown but customers will seek somewhere to go as cities reopen. A branch could provide that safe haven.
The coronavirus is changing how consumers interact in branches and banking online. Bank leaders should be prepared.