Customer service

Alyssa Place
February 23, 2021 2:45 PM

The social media platform is making it easier for employees to engage with their organization and with each other.

2 Min Read
Alyssa Place
January 5, 2021 9:39 AM

With remote work here to stay, FlexJobs released the most in-demand roles for stay-at-home job seekers, in fields like marketing, HR and tech.

1 Min Read
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Kevin Wack
August 5, 2020 7:43 AM

The prepaid card company benefited from payments that were designed to offset the pandemic’s impact on U.S. consumers.

2 Min Read
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Jason Heller
June 26, 2020 10:36 AM

Now perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.

5 Min Read
By Jon Prior
June 21, 2020 9:00 PM

Business owners are changing banks at three times normal levels, a trend researchers attribute to their difficulty in obtaining emergency loans. If the forgiveness stage of the Paycheck Protection Program proves arduous, that rate could climb much higher.

6 Min Read
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Dave Martin
June 4, 2020 9:23 AM

Digital banking has ramped up during the coronavirus lockdown but customers will seek somewhere to go as cities reopen. A branch could provide that safe haven.

3 Min Read
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Michael Sha
April 6, 2020 11:07 AM

Few lenders are finding creative ways to provide much-needed financial advice and emergency services online.

4 Min Read
Dennis Michel, senior vice president of customer service and engagement at Discover
Miriam Cross
April 5, 2020 9:00 PM

Ally, Discover and USAA have made technological, managerial and policy changes to help their centers' employees cope with the rush of calls from customers hurt by the pandemic.

5 Min Read
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Dave Martin
March 23, 2020 11:16 AM

The coronavirus is changing how consumers interact in branches and banking online. Bank leaders should be prepared.

3 Min Read
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Ranica Arrowsmith
March 20, 2020 2:28 PM

The latest: Bill.com offers 90 days free to new customers.

1 Min Read