Checkout-free stores still feel experimental, but the coronavirus pandemic is pushing more retailers to contemplate how to reduce human interaction in larger settings.
The initial adoption wave that mobile and contactless payments have ridden during the first months of the coronavirus pandemic is likely to continue as companies adjust business models to make embedded payment methods a key part of their strategy.
Walt Disney Co. has at least temporarily cut several reservation and incentive features tied to its closed loop payment system, revealing the complexities of mixing health guidance with tourism.
Amazon's dominance of the smart speaker segment makes it well positioned to turn an increasingly work-from-home culture into a voice-shopping powerhouse.
It’s an odd, and unwelcome, test of new retail technology that allows consumers to shop with minimal interaction with others.