Banco Popular de Puerto Rico

Brent Stokes is senior vice president of Sperlonga Data & Analytics, an Arlington, Virginia-based firm that helps connect HOAs, servicers and banks to get claims for unpaid HOA fees resolved. Previous experience includes key production management and national accounts roles with Chase Home Loans and Stewart Title and First American Title. He also served on the boards of the Community Financial Resource Center and the Inland Empire Chapter of the National Association of Hispanic Real Estate Professionals.

Bliss Sawyer is a nationally recognized coach, trainer and speaker. She specializes in relationship-based marketing strategies for mortgage professionals. She can be reached at 806-577-3937.

Louise Thaxton is a producing branch manager for Fairway Independent Mortgage Corp., with satellite offices across Louisiana. She has been in the mortgage business for 13 years, almost 11 of those years with Fairway Independent Mortgage Corp. She has ranked No. 1 within Fairway for number of units closed in both 2009 and 2010. She co-authored her first book with Stephen Covey and Patricia Fripp, “Success Simplified”. Louise can be reached at 866-960-9115.

Lauren Roberts, a 25-year real estate veteran, is the founder and managing member of Realis Real Estate Software (formerly REO Maestro). Realis Real Estate Software provides the most widely utilized software solution for agents and brokers who specialize in marketing and managing foreclosure and short sale properties. Roberts has served as a mentor and coach for real estate professionals nationwide in the benefits of streamlining workflow, and in the implementation of her first software product, REO Maestro.

Craig is a Senior Research Director in TowerGroup's Retail Banking & Cards practice specializing in research and advice on mortgage and consumer lending. He covers a wide range of business, process, strategic, and technical topics relating to loan origination, loan servicing, securitization, and risk management. Craig has 25 years of experience in a variety of finance, product development, and business development roles for mortgage technology vendors, lenders, and risk management firms.Prior to joining TowerGroup, Craig was a financial services consultant for clients that included Wells Fargo. His work included developing new home equity loan products for the Internet channel and creating technology specifications to automate correspondent mortgage lending. Before that, Craig was vice president of marketing for Tuttle Decision Systems, where he developed the positioning and branding for Tuttle's electronic loan pricing technology and secondary marketing risk management systems. He was also director of business development at database vendor Mortgage Information Corp. and vice president of marketing at Indy Mac. Craig spent nine years at PMI Mortgage Insurance Co., where he managed the budgeting, market research and product development functions. He began his career as an economic analyst at the Federal Home Loan Bank of San Francisco. Craig has written numerous feature articles for Mortgage Banking (US) and Lending Strategy (UK) magazines and is quoted regularly in American Banker, National Mortgage News, Inside Mortgage Technology, and Mortgage Technology. He speaks regularly at mortgage industry conferences.In 2003, Craig received the prestigious Certified Mortgage Banker (CMB) designation from the Mortgage Bankers Association. Craig holds a Master of Arts in applied economics from the University of San Francisco and graduated with high honors from the State University of New York at Oneonta with a Bachelor of Science degree in business economics. Craig also attended Schiller University in Heidelberg, where he studied international trade.

Alan Jaffa is the chief executive officer for Safeguard Properties, a role he assumed in May of 2010. Previously he served as chief operating officer. Since joining Safeguard in 1995, Alan has learned the business from the ground up, working through virtually every department of the company. This hands-on experience has given him unique insights as a leader to innovate, improve and strengthen Safeguard's processes to assure that the company adheres to the highest standards of quality and customer service. Alan has led Safeguard's initiatives to develop information technology tools to improve the efficiency and effectiveness of service delivery to clients. He takes a team approach to process improvement, involving staff at all levels of the organization to address issues, brainstorm solutions, and identify new and better ways to serve clients. Under Alan's leadership, Safeguard has enjoyed extraordinary growth that has catapulted the company to its current position as the largest privately-held mortgage field services company in the nation. Safeguard has been recognized in Northeast Ohio by the Weatherhead 100 for 15 years. In 2008, Alan was recognized by Crain's Cleveland Business in its annual "40-Under-40" profile of young leaders.

Brian C. Coester is CEO of Coester Appraisal Group, an appraiser-owned appraisal management company that provides full service, end-to-end valuation services for both commercial and residential properties. He is directly responsible for developing and implementing the business strategies that have grown the company from a small, local appraisal company to a high volume appraisal provider in all 50 states, Puerto Rico and the Virgin Islands. Brian began his career as a field appraiser, completing roughly 40 appraisal reports per month. His in-depth understanding of the appraisal industry is due in part to the tutelage of his father, who was the sole proprietor and original operator of the company now known as Coester Appraisal Group. Brian has been a speaker, presenter and trainer in the appraisal industry, and has authored numerous articles for the mortgage and real estate press. He is also a former college football player at the University of Tennessee and University of Maryland, College Park where he majored in business administration and economics.

Susan Allen is vice president of Global Valuations for CoreLogic. She is responsible for managing property valuation strategies and solutions in the U.S. and abroad, developing industry leading collateral risk products and consulting with clients to improve lending and servicing decisions.Susan previously served as chief collateral officer for JP Morgan Chase. In this role, she was responsible for generating, purchasing and evaluating property valuations and establishing, monitoring and defending risk policies. She served on committees overseeing operations risk, credit risk and compliance risk, and in 2009, assisted with the integration of WaMu’s collateral risk operations and policies into JP Morgan Chase.Susan previously held a similar collateral risk position with General Motors Acceptance Corporation, where she tested and deployed AVM and mortgage fraud solutions and managed valuations departments, which included modelers, analysts and valuers. Prior to that, she served as senior risk manager for U.S. Bank, managing credit card fraud, anti-money laundering solutions, deposit account fraud and internet fraud. While at U.S. Bank, she successfully leveraged models, technology and operations to significantly reduce fraud losses and increase approvals.Susan also previously served as a senior consultant for several international financial

Kimberly Dawson joined Bank of America in 1996. The majority of her career has been in default servicing with emphasis on foreclosure, bankruptcy and short sales. In her current role, she is the Short Sale Production Executive (West). As part of this function, she is manages the short sale closing function and is the Fannie Mae short sale product manager. Prior to her current role, Dawson managed strategic initiatives for the Short Sale, Deed in Lieu and Real Estate Owned (REO) processes and managed operations in Foreclosure, Bankruptcy and REO. In her various roles, Dawson has focused on production and process improvement. In Bankruptcy, she implemented the use of technology to proactively search dockets and prevent losses. While in the Foreclosure operation, she spearheaded efforts to improve bidding practices to match marketing environment and established solid relations with Mortgage Insurance (MI) companies. Dawson joined the Short Sale team in 2007 and worked with the team to reinvent the process to meet market demands, including implementation of policies and technology. Dawson graduated from the University of Texas.

With more than two decades of experience as an attorney within the financial services industry, Jeanne Erickson calls upon her knowledge of regulatory compliance and consumer lending issues to help financial institutions develop strategies and solutions that address some of their most challenging operational risk management concerns. Erickson has earned a J.D. degree from the University of North Dakota School of Law in Grand Forks, North Dakota and a B.S. degree from University of North Dakota.