5 Min ReadThe global bank has rolled out cash-flow forecasting tools as financial institutions race to meet urgent demands from commercial customers trying to navigate uncertain times.
4 Min ReadForeign banks for years have been using technology that folds several communication and information-sharing capabilities into one platform. Now Citigroup and others here are showing interest because of the growing importance of digital in the pandemic.
7 Min ReadSeveral companies said this week they’re slashing expenses as the economy limps along. Others would prefer to keep investing in new technologies and hold off on moves like branch closings to better gauge which changes in consumer behavior will stick.
5 Min ReadThe Canadian bank is doing something few U.S. institutions have done: build an online hub with tutorials designed expressly to simplify the online banking process for newcomers.
4 Min ReadBuilt to respond to borrowers' questions about mortgage deferrals, the bot created by Salesforce is evolving and in the future could conduct transactions, handle a wide range of queries or help with emergencies.
3 Min ReadAs more consumers do business online, some deposits are being unfairly categorized as brokered, inviting burdensome regulatory scrutiny.
6 Min ReadThe digital bank, founded by a former Western Union president, offers tools to help low- and moderate-income people access their wages early, pay bills and engage in other financial services activities for a monthly fee.
3 Min ReadThe coronavirus pandemic has forced some branches to close, but demand for in-person advice remains strong.
7 Min ReadKeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.
3 Min ReadThe pressure is on the fintech, which helps banks make digital loans, to stanch its losses and show its lofty market valuation was deserved.
